And, when a theft happens, Aura offers full-service, U.S.-based white-glove service, with trained specialists to help customers recover. That’s why it’s so important that a company like Aura provides 24/7 customer service.Ĭustomers can access live chat on the Aura homepage, or they can call directly and speak to someone with a real live voice. Dealing with an actual instance of identity theft can be downright scary. Setting up monitoring or navigating through an app can be tricky for any of us. 24/7 Customer ServiceĪnother important feature for any senior using an identity theft protection service is responsive customer service. Measures like these are especially important to protect seniors, who are among the most targeted populations for identity thieves. Users might be asked, for instance, to supply a password and to answer a personal security question. Basically, this kind of security requires users to provide at least two different pieces of information about themselves to verify their identities before they log on. One way it does this is by requiring multi-factor authentication for all its own transactions. It helps protect users from data breaches. Multi-factor IdentificationĪura doesn’t just alert users about data breaches. All Aura’s plans come with the same great features, like account monitoring, ID verification monitoring, and lost wallet assistance. That means seniors can get their own plans or sign up as part of a total family package. Family plans cover up to five individuals, and Aura doesn’t distinguish between adults and children. Aura App – Alert Thresholds Family Plan CoverageĪura offers great individual coverage, but it also offers plans for couples and families. Plus, seniors can sign up for coverage through individual, couple, or family plans. In addition, it offers services you might not expect, like financial fraud protection, antivirus software, and a VPN. The company offers all the services you’d expect from a top-tier ID theft company, like online account monitoring, dark web scanning, and spam call site removal. Aura is our top choice when it comes to protecting seniors from identity theft.
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